Twitter details how it reviews and enforces rules around hate speech, violence and harassment


Twitter has been under fire lately (slash always) for its methods to deal with harassment and abuse on its platform. In an effort to provide some insight into its thinking, Twitter has added some new articles to its help center that detail how the company reviews and enforces rules, as well as the factors it considers in its decision-making process.

In a subtopic on “legitimate public interest,” for example, Twitter says it wants to ensure people can see all sides of an issue. With that in mind “there may be the rare occasion when we allow controversial content or behavior which may otherwise violate our Rules to remain on our service because we believe there is a legitimate public interest in its availability.”

In determining if a piece of content could be of legitimate…

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